Shipping & Returns

We have ensured that our packaging is as environmental friendly as possible. The packaging used in your orders is either recyclable or biodegradable. This includes stickers, tape as well as the frame edge protectors used.

Shipping

Delivery of the goods. We shall send you an email to confirm the goods have been dispatched and shall aim to dispatch the goods as follows:

- Prints dispatched to your nominated address within 3-4 business days of your order being accepted by us

The above time frame are targets only.

Delivery costs. The costs of delivery to you will be displayed on our website.

We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may

If you are not at home when the product is delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, the delivery company will inform you of how you may receive your goods. You should refer to the terms and conditions of the delivery company for more information.

If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.

International delivery

If you order goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable or responsible if you break any such law.

Fitoor is not responsible for any errors made by customers when inputting shipping information and consequential errors in delivery.

Returns

We do not refund orders for buyer’s remorse.

Since all items are custom made, we will not be able to offer returns unless the item is misprinted, damaged, or defective.

If the following occurs, we’ll offer a full refund or redeliver replacement goods the next working day:

- The goods are damaged when arrived;

- The goods do not match the file uploaded within a reasonable tolerance allowed as per industry standards.

Evidence to support return. Any claims for a refund must be supported by the return of the damaged product and a valid receipt.

Your rights if there is a defect. If a product has a defect or other issue which is our responsibility, we shall request return of the product (if possible) and if we accept responsibility we shall, at our distrection:

- Repair the defect and redeliver to you at no additional cost to you; or

- Reprint the Image and redeliver to you at no additional cost to you; or

- Cancel the order and refund you in full.

If the order is redelivered you, you shall not be charged for any additional costs for reprinting and redelivery.

Our Warranty

Your rights in respect of defective goods.

We warrant that on delivery any goods which are goods shall:

- Conform in all material respects with their description and any relevant specification in the Order Form;

- Be free from material defects in design, material and workmanship;

- Be of satisfactory quality (within the meaning of the Sale of goods Act 1979); and

- Be fit for any purpose held out by us.

No liability for the goods failure to comply with warranty. We will not be liable for the goods failure to comply with the warranty if:

- You make any further use of such goods after giving us notice of a defect;

- The defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;

- You alter or repair the product without our written consent

- The defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

We will not provide a refund or replacement in respect of any matter that arises under this clause.

Questions & Concerns

We would love to answer all questions and concerns you may have in regards to our products and would love to hear any feedback you have.

Please contact us via email fitoorhai@gmail.com